7 Jobs in Albuquerque, NM
US Office of the Secretary of the Interior is Hiring a Supervisory IT Specialist (Customer Support) Near Albuquerque, NM
Duties
- Manages short- and long-range planning and activities for multi-year plans for IT program administrative operations, functions, and resources.
- Coordinate short- and long-range user services planning and utilization of IT resources, asset management and incident management for delivering IT service management tools and business goals.
- Manage technical and non-technical IT service management tools related to customer support operations, involving computer network, LAN/WAN connectivity, workstation service support, Help Desk delivery field support, virtual service oversight of field operations, and on-site incident management.
- Direct program responsibilities collaborating Senior management, and IT management, team leads, contractors, vendors, and other internal and external entities.
- Maintain the operational management of the service center environment to include configuration and problem resolution, software distribution, call logging and tracking, workstation configurations, asset management, software discovery, and configuration management.
Requirements
Conditions of Employment
- U.S. Citizenship Required
- You will be required to have federal payments made by Direct Deposit.
- You may be required to successfully complete a probationary/trial period.
- A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
- If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
- Incumbent is required to operate a government motor vehicle, must possess a valid driver's license, and have a safe driving record within the 4 year period immediately preceding submittal of GSA Form 3607.
Qualifications
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
BASIC REQUIREMENTS:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/gs-2210-information-technology-management-series/
MINIMUM QUALIFICATIONS: Your resume must demonstrate at least (1) year of full-time specialized experience comparable in difficulty and responsibility equivalent to the at least one-year in the Federal service, that equipped you with the knowledge, skills, and abilities to successfully perform the duties of this position. Examples include: Planning the delivery of IT service infrastructure, and managing installation, configuration and troubleshooting software application and network services in accordance with applicable plans, specifications, codes, and standards. Evaluating and researching feedback on problematic trends and patterns in IT customer support operation requirements through tracking and resolution databases. Developing policies procedures and standards in software and hardware performance requirements and ensuring rigorous application of information security/information assurance policies and practices.
All qualification requirements must be met by the closing date of this announcement.
Education
There is no education requirement.
Additional information
All new hires earn the beginning salary of their pay grade (Step 1). See 2024 Salary Tables here, select the duty station from the Albuquerque, New Mexico and find that pay chart. If no specific chart is listed for this geographic location, see the "rest of U.S." chart.
This is a supervisory position. Under provision of the Civil Service Reform Act, first-time supervisors are required to serve a one year supervisory probationary period before their appointment becomes final. Those who do not satisfactorily complete this probationary period will be returned to positions of no lower grade and pay than those they occupied before assuming their supervisory assignment.
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp .
TELEWORK: Indian Affairs has determined that the duties of the position are suitable for telework, and the selectee may be allowed to telework with supervisor approval.
Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. The majority of individuals, who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.
If you are unable to apply online, require reasonable accommodation in the application process if you are an applicant with a disability, or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume will be evaluated after the closing date to determine whether you meet the minimum qualification requirements for this position described above. Qualified candidates will then be further evaluated to assess the quality, depth, and complexity of your accomplishments, experience, and education in relation to the competencies or knowledge, skills, and abilities required for the position as demonstrated by your responses to the assessment questions. Competencies measured include:
- Administration and Management
- Oral Communication
- Problem Solving
- Research
- Written Communication
We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If your responses to the assessment questions cannot be supported by your resume, your score may be adjusted to more accurately reflect your experience. Qualified applicants will be evaluated, rated and referred to the selecting official under category rating procedures, and placed in one of the following categories:
BEST QUALIFIED: Applicants possess all of the job related competencies identified above.
WELL QUALIFIED: Applicants possess a majority of the job related competencies.
QUALIFIED: Applicants meet the basic eligibility and minimum qualification requirements but do not meet the definition of Best Qualified or Well Qualified.
DESCRIBING YOUR EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/ application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
You may preview the assessment questions here in the https://apply.usastaffing.gov/ViewQuestionnaire/12353804. Additional selections may be made from this announcement if identical vacancies occur within 90 days from the date the certificate was issued.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required for this position:
- Resume MUST detail work experience including dates worked (mm/yy-mm/yy), position title, Grade (if federal service), and hours worked per week.
- On-line Assessment Questionnaire
- Transcripts (if using education to qualify) - Unofficial transcripts are acceptable; however, an official transcript may be requested at a later time.
- Veteran's documentation -
- For 5-point veterans' preference, please provide your DD-214, Copy 4 that MUST show an Honorable Discharge (Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., copy of military orders, campaign documents as or expeditionary award citation, etc.) proving your military service was performed under honorable conditions.
- For 10-point veterans' preference, you must submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference and the supporting documentation required by that form.
- If you are a disabled veteran you must submit a Veterans Affairs (VA) letter on VA letterhead that states your overall combined rating and a DD214 (copy 4) reflecting an honorable discharge.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
ONLINE APPLICATION SUBMISSION:
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login ); all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
PLEASE NOTE - NO APPLICATION MATERIAL WILL BE ACCEPTED VIA E-MAIL.Agency contact information
Human Resources
Email
BIA_HR_RESTON@BIA.GOV
Address
AS-IA Human Resources
12220 Sunrise Valley Dr., Room 4047
Reston, VA 20191
USNext steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
The following documents are required for this position:
- Resume MUST detail work experience including dates worked (mm/yy-mm/yy), position title, Grade (if federal service), and hours worked per week.
- On-line Assessment Questionnaire
- Transcripts (if using education to qualify) - Unofficial transcripts are acceptable; however, an official transcript may be requested at a later time.
- Veteran's documentation -
- For 5-point veterans' preference, please provide your DD-214, Copy 4 that MUST show an Honorable Discharge (Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., copy of military orders, campaign documents as or expeditionary award citation, etc.) proving your military service was performed under honorable conditions.
- For 10-point veterans' preference, you must submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference and the supporting documentation required by that form.
- If you are a disabled veteran you must submit a Veterans Affairs (VA) letter on VA letterhead that states your overall combined rating and a DD214 (copy 4) reflecting an honorable discharge.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
-
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
- United States Citizens
Job Summary
Part Time | Full Time
$71k-87k (estimate)
03/25/2024
07/20/2024
The job skills required for Supervisory IT Specialist (Customer Support) include Planning, Problem Solving, Installation, Written Communication, Help Desk, Information Security, etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisory IT Specialist (Customer Support). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisory IT Specialist (Customer Support). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Supervisory IT Specialist (Customer Support) positions, which can be used as a reference in future career path planning. As a Supervisory IT Specialist (Customer Support), it can be promoted into senior positions as a Decision Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisory IT Specialist (Customer Support). You can explore the career advancement for a Supervisory IT Specialist (Customer Support) below and select your interested title to get hiring information.
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